1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
    
2. Click Move Services link on the top right-hand side of the screen, to initiate the process.
    
3. Here, you would have to mention the following details:
    
   • the Customer Username (Email Address) of the Customer account where you wish to move the Digital Certificate Order.
      
   • the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
    
   IMPORTANT
    

   • If you are moving the domain name to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the Sign Up link on the new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the Username (Email Address) to move your domain name to the Customer Control Panel you have just created.
      
   • You will encounter the below error messages in case
      
     • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer - The Customer username and Customer ID are not of the same Customer
        
     • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect - Invalid Customer.
        
    
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
    
5. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click on the Confirm button.
    

You may encounter an error while attempting to Move Services for a Digital Certificate Order, if:

A. One or more Services for this domain name are currently being processed,

or

B. There is a Pending Invoice for any Service associated with this domain name,

or

C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased a Digital Certificate for yourdomainname.com through your Customer Control Panel with CYPEE.com and have purchased Email Hosting Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

or

D. One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

• wait for the processing to complete, or
• Cancel any Pending process.

or

E. You may encounter the below error in case the parent Reseller (parent to the Customer under whom the Digital Certificate Order is being moved) has not signed for the Digital Certificate Product -

Reseller has not signedup for this Product - <productname>. So, we can't complete your request

In this case, the parent Reseller need to sign up for the Digital Certificate Product before the Digital Certificate Order can be moved.